Anna Andres JewelryTM pieces are shipped from our warehouse in Paris (European Union).
The delivery is carried out via DHL or FedEx. The actual price of the delivery calculated during the order process and should be paid by the Customer.
At the current stage we do not deliver our jewelry to the CIS countries, except for Ukraine.
Customs and duties
The goods sent beyond the European Union may be subject to additional duties and taxes within the delivery country.
These fees depend on the local legislation of the recipient country.
This amount is paid separately by the customer.
Please note that duties and taxes, as well as transportation expenses, are not reimbursed by our company.
The delivery term is from 1 to 5 days and may vary depending on the actual delivery address.
Return and exchange
In case if the piece of jewelry does not fit you or you are unsatisfied with its quality or appearance, you may return it in order to exchange it for a similar piece of jewelry of the required size or to keep the credit.
You have 14 calendar days from receipt in order to request the return. The pieces of jewelry should not have signs of being worn; the original packaging and label tag are to be kept.
In order to request the return, please contact us via e-mail (firstname.lastname@example.org), having quoted the complete order data. The return authorization and delivery instructions will be sent to you within 72 hours. Please do not send your return without this permission otherwise it will not be processed.
The return is to be sent together with the tracking number and at the customer’s expense. Please inform us as soon as you send it.
Anna Andres JewelryTM reserves the right to deny returning any goods which do not meet the aforementioned requirements. If your return is not accepted, it will be returned to you at your expense and the return will not be performed.
In case if the goods are returned to use because the customer refused to pay the import taxes or customs duties to be paid Anna Andres JewelryTM will do its best to recover all expenses and fees arising from such return. Please note that in case you refuse to pay the customs duties during the delivery, the return will be performed only after returning the goods to us.